Shipping Policy

Last updated: February 2026

At Krown, we operate across Europe and the United States to ensure reliable and efficient delivery in all regions we serve.

Processing Time

Orders are processed within 1–2 business days.

During high-demand periods (product launches, promotions, holidays), processing times may extend slightly. We always aim to ship as quickly as possible.

You will receive:

  • An order confirmation email immediately after purchase

  • A shipping confirmation email with tracking details once your order has been dispatched

Shipping Times

Europe

Estimated delivery time: 7–14 business days

Delivery times may vary depending on your location and local carrier conditions.

United States

Estimated delivery time: 3–8 business days

Our fulfillment network helps ensure consistent and reliable shipping.

Shipping Costs

Shipping rates are calculated at checkout based on your region and selected delivery method.

From time to time, we may offer promotional free shipping campaigns.

Packaging Variations

During periods of high demand or inventory transitions, certain products may be delivered in neutral or alternative outer packaging due to fulfillment logistics.

Such variations affect outer packaging only and do not alter the product’s formulation, ingredients, specifications, quality, or performance.

Tracking

All orders include a tracking number.

Please allow 24–48 hours after dispatch for tracking updates to appear.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout.

If you need to update your address, contact us immediately.
We can modify shipping details only before the order has been dispatched.

Once a package is in transit, we are unable to redirect it.

Lost, Delayed, or Stuck Packages

If your tracking indicates that your shipment is lost or significantly delayed:

  • Contact us with your order number

  • We will initiate an investigation with the carrier

If the package cannot be located, we will arrange a replacement or provide an appropriate resolution.

Our priority is ensuring you receive your order.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Clear photos of the issue

We will resolve the matter promptly.

Customs & Duties

Orders shipped within the EU and USA are typically fulfilled domestically and generally do not incur additional customs charges.

If customs processing is required in your specific location, any applicable import duties or taxes are the responsibility of the customer.

Need Assistance?

If you have questions regarding your order or delivery, please contact us through our support page.

The Krown team is always here to help.