Privacy Policy

Last updated: February 2026

At Krown, we are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you:

  • Place an order

  • Contact customer support

  • Subscribe to marketing communications

  • Create an account (if applicable)

This may include:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Order details

Payment information is processed securely by third-party payment providers. We do not store full credit card details.

Information Collected Automatically

When you browse our website, we may automatically collect certain technical data, including:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Referring URLs

  • Cookie identifiers

This helps us improve performance, security, and marketing effectiveness.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide order updates and customer support

  • Improve website functionality and user experience

  • Prevent fraud and unauthorized transactions

  • Send marketing communications (if you opt in)

  • Comply with legal obligations

We do not sell, rent, or trade your personal data.

3. Legal Basis for Processing (Where Applicable)

Where required under applicable laws (such as GDPR), we process personal data based on:

  • Performance of a contract (order fulfillment)

  • Legitimate business interests (fraud prevention, website improvement)

  • Consent (marketing communications)

  • Legal obligations

4. Payment & Security

Payments are processed through secure third-party providers such as Shopify Payments, PayPal, Klarna, or similar services.

We do not store full payment card details.

Our website uses SSL encryption and industry-standard safeguards to protect your information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Analyze website performance

  • Measure advertising effectiveness

  • Provide relevant marketing and retargeting ads

You may disable cookies in your browser settings. Please note that some website features may not function properly without cookies.

6. Sharing Your Information

We share personal information only with trusted service providers necessary to operate our business, including:

  • Payment processors

  • Shipping carriers

  • E-commerce platform providers

  • Customer service tools

  • Analytics and advertising partners

These partners receive only the minimum information required to perform their services and are obligated to protect your data.

We may also disclose information if required by law or to protect our legal rights.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Object to or restrict certain processing

  • Withdraw consent for marketing communications

You may opt out of marketing emails at any time by clicking “unsubscribe” in the email.

To exercise your rights, contact us through our support page.

9. International Data Transfers

As we operate internationally, your information may be processed outside your country of residence. We take appropriate measures to ensure your data remains protected in accordance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes take effect immediately upon posting on this page. Continued use of our website constitutes acceptance of the updated policy.

11. Contact

If you have questions regarding this Privacy Policy or how your data is handled, please contact us through our support page.

The Krown team is committed to transparency and responsible data practices.